Support
False Positives - Some false positive reports occasionally pop up in different antivirus products in conjunction with portable apps. This is partially due to the compression and portablization techniques used and partially due to a failure of some antivirus companies to fully test their virus definition updates before sending them out to users. If you encounter a false positive, please test the file in another antivirus product before reporting the issue to us in the forums to ensure that it's not an error in their software. Several companies make available online scanners for individual files, so you won't even have to install software (virustotal.com, Jotti). You can also use ClamWin Portable. Thanks for your help.If you're having an issue with a portable app, support is just a click away. In addition to excellent online documentation, there is an active community of portable apps users and developers ready to answer many of your questions.
Chat
If you want a quick response, you could try out our chat channel – there are normally at least a few people there to help you.
Are you new to IRC? Here are some commands to get you started:
- /help – help for all the commands here, and more.
- /nick – change your nickname as it is displayed.
- /msg [nick] [message] – send a private message to [nick].
- /me [text] – emote.
- /away – set your status to away.
- /back – set your status to back (not away).
Supported Applications
The portable applications hosted at PortableApps.com all have support pages that answer common questions and support forums where questions are answered by other users and the application developers. For help with the Portable Apps Suite itself, visit the Portable Apps Suite Support page.
| Application | Main Page | Support Page | FAQ | Support Forum |
|---|---|---|---|---|
| 7-Zip Portable | Main Page | Support | Forum | |
| AbiWord Portable | Main Page | Support | Forum | |
| Audacity Portable | Main Page | Support | Forum | |
| ClamWin Portable | Main Page | Support | Forum | |
| FileZilla Portable | Main Page | Support | Forum | |
| Firefox Portable | Main Page | Support | FAQ | Forum |
| Pidgin Portable | Main Page | Support | Forum | |
| GIMP Portable | Main Page | Support | Forum | |
| KeePass Portable | Main Page | Support | Forum | |
| Miranda IM Portable | Main Page | Support | Forum | |
| NVU Portable | Main Page | Support | Forum | |
| OpenOffice.org Portable | Main Page | Support | Forum | |
| PuTTY Portable | Main Page | Support | Forum | |
| Sudoku Portable | Main Page | Support | Forum | |
| Sumatra PDF Portable | Main Page | Support* | Forum | |
| Sunbird Portable | Main Page | Support | Forum | |
| Thunderbird Portable | Main Page | Support | Forum | |
| Toucan | Main Page | Support | Forum | |
| VLC Portable | Main Page | Support | Forum |
* indicates a link to a general resource rather than an app-specific one
Other Applications
Support for other portable applications isn't provided directly by PortableApps.com. There is a general applications support page as well as a forum for other applications where you can post questions for other apps.
- Other Applications Support - Coming soon...
- Other Apps Support Forum
